Buy Online Pickup In Store or Curbside (2024)

Get the Designs You Love in 3 Easy Steps

Buy Online Pickup In Store or Curbside (1)

1.
Buy Online

Select Pick Up at Your
Favorite Store in Checkout*

Buy Online Pickup In Store or Curbside (2)

2.
Get Notified

When It’s Time to Head to the Store
We'll Send an Email

Buy Online Pickup In Store or Curbside (3)

3.
Pickup

Choose from In-Store or
Curbside at Select Stores

Curbside Pickup Available

*Select Stores

How It Works

Buy Online

Select Pick Up at Checkout

Head to the Store

After You Recieve the Order Ready Email

Call on Arrival

To Let Us Know You’re Here

Show Valid Photo ID

and Pop Your Trunk or Open the Rear Door for Delivery

Frequently Asked Questions (FAQs)

How do I place a Buy Online, pickup In Store Order using Curbside Pickup?

Find an item and select metal, color, size and quantity (if applicable). Select Find Store on the item’s page to check availability near you. Your set store will be the default store for pick up. You can also select Change Store to browse nearby store pickup locations or enter a city, state or ZIP to search for additional stores. In your Cart, select Pick Up as your delivery method. Proceed to secure checkout and submit your order. Wait until you receive a pickup notification email before you go to the store to pickup your item. If available at your selected store Curbside Pickup location details will be included in your Order is Ready for Pickup email.

How Does Pickup Work?

Park in the designated curbside pickup location or close to the door and call the phone number in your order confirmation email upon arrival. We will ask you for your make, model and color of your vehicle and license plate number so we can find you easily when we come out.

Show a valid I.D. We want to make sure your order gets to you, so please make sure you have your valid, government-issued picture ID with the first and last names matching the name and billing address on the order. If someone else comes to pick up your curbside order, they must present a government-issued ID and a copy of the order confirmation. Have questions? Call your store to confirm.

Pop your trunk or have back seat door open. We’ll place your order and receipt in your trunk or back seat. We regret that we cannot open packaging or show you jewelry in the parking lot.

Please pick your order up within 7 days. If you have any questions, feel free to call ahead during our business hours.

Which Services are Eligible for Curbside Pickup?

We are unable to offer products with engraving for Curbside Pickup at this time.

Please note: Curbside Pickup services do not include soldering, cleaning, repairs, returns or exchanges.

Can I Send a Family Member or Friend to Pick Up My Curbside Order?

If someone else comes to pick up your curbside order, they must present a government-issued ID and a copy of the order confirmation. Thank you for understanding.

How Long Will You Hold My Order?

Your order will be held up to 7 days for pickup at which point your order will be cancelled. At this point no further action is required on your part. You will not be charged until your order has been picked up.

If an Item is Not Available at My Preferred Location, Can I Select Multiple Stores for the Same Order?

No, the process for checking to see if the inventory is available only checks one unique store. However, you can simply change the pickup store location to another store to see if all the items are available at that alternative location.

Can I Split the Items on My Order and Curbside the Ones That Are Available at My Preferred Store and Have the Remaining Items Shipped to My Home or a Gift Recipient?

No, we are unable to split shipments for store pickup and ship to single or multiple addresses at this time.

What If I Placed an Order for Order Online and pickup in Your Store After the Store Was Closed?

Your order will be packed and ready for pickup the next day the store is open for curbside. We will send you an email as soon as it is ready.

What Happens if There is a Problem With My Order?

If for some reason the store is unable to service your request, within 4 business hours you will receive an email from one of our Customer Service representatives informing you of the issue and how you would like to disposition your order.

How Do I Return My Purchase?

You may come in the store to make a return. It is not possible to conduct returns via Curbside Pickup.

How Do I Cancel My Purchase?

To cancel an order placed using Buy Online, Pick-Up in Store, contact our Customer Service Department for assistance at 1-800-283-1770 Monday through Friday from 8 a.m. to 8 p.m. (CT), Saturday 9 a.m. to 5 p.m. and Sunday 12 p.m. to 6 p.m.

Buy Online Pickup In Store or Curbside (2024)

FAQs

Buy Online Pickup In Store or Curbside? ›

If you're looking for a way to improve operational efficiency and reduce customer wait times, curbside pick up may be the way to go. On the other hand, if you're more concerned about increasing foot traffic inside your store, in-store pick up may be a better option.

Why do people buy online pick up in store? ›

How Does Buy Online, Pick Up In Store (BOPIS) Work? Shoppers want choice, accessibility and flexibility in how they want their orders fulfilled, and they want to be able to complete their purchases or make returns quickly and efficiently.

What is the difference between curbside pickup and in store pickup? ›

In-store pickup can take various forms. It can be curbside pickup when customers do not have to leave their vehicles (i.e. car) to receive the purchased package. It can also be buy online return in-store, or reserve online pick up in-store (customers wait until when they pick up in-store to make the purchase).

What are the advantages of electronic ordering pick up at store? ›

Advantages of offering click-and-collect

Higher basket value: By saving on shipping costs, shoppers tend to spend more on click & collect purchases. Lower logistics costs: delivery modes are easier for the retailer to manage and require less courier and warehouse resources than home delivery.

What is the acronym for buy online pickup in store? ›

BOPIS meaning

BOPIS acronym — also known as click and collect and curbside pickup — stands for Buy Online, Pick Up In Store.

How popular is buy online pick up in store? ›

US shoppers spent more than $95 billion via BOPIS in 2022, making up 9% of all ecommerce sales. US shoppers spent $95.9 billion through click-and-collect fulfillment options in 2022—totaling 9% of all ecommerce sales. It is expected that the BOPIS market will exceed $150 billion by 2025.

Why online shopping is better than in store? ›

The benefits are clear, especially for those who may struggle to find an hour or more a week to spend browsing the store shelves for groceries. Not only can you fill your cart from the comfort of your home, but you can also clip coupons online and even speed up the process by saving regular items in your app.

Why is curbside pickup important? ›

The benefits of offering curbside pickup to customers include lower shipping costs, increased customer loyalty and retention, higher sales, and optimized inventory management.

Is pick up in store faster than delivery? ›

Pick up order fulfillment is faster than delivery orders, which means your customers will be happy with your speedy service.

What is the difference between pickup pick up and pick up? ›

The noun is spelled “pickup” as in “drive your pickup” or “that coffee gave me a pickup,” or “we didn't have a real date; it was just a pickup.” If it's a thing, use the single-word form. But if it's an action (verb-plus-adverb phrase) then spell it as two words: “pick up your dirty underwear.”

What are the benefits of in-store pickup? ›

In-store pickup lets shoppers do what they want, when they want, and how they want when it comes to picking up the package. Implementing in-store pickup as an available shipping option eventually lures customers to the actual brick and mortar store, where customers can be stimulated to purchase additional items.

How is online shopping an advantage? ›

Advantages of Online Shopping. Aside from the convenience of shopping from the comfort of your home — or anywhere, for that matter — shopping online comes with many advantages. Some of the perks include avoiding parking hassles, long lines, and crowds during particularly busy shopping seasons.

What are some advantages to shopping in a store rather than using a catalog or shopping online? ›

Physical stores offer unique advantages that contribute to the overall shopping experience:
  • Personalized Experience. ...
  • Immediate Assistance. ...
  • Instant Gratification. ...
  • Tangible Atmosphere. ...
  • Opportunity for Social Interaction.

What does PPU mean online? ›

PPU is an acronym common on reselling sites like Craigslist that stands for pending pick up. It is used to notate that while an item has been promised to a buyer, if they do not pick it up it will be put up for sale again. Related words: swap meet.

Does pickup mean in store? ›

Meaning of in-store pickup in English

a way of buying something in which you order and pay for it on the internet, then collect it yourself from a store: Some items drop in price only when you select in-store pickup.

What is it called when you buy online? ›

Online shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser or a mobile app.

How does it benefit retailers when customers order products online but pick them up in the store? ›

Additional sales to retailers are significant as when customers come into the store to pick up their online orders, they are more likely to make additional purchases.

Why might someone choose a retail store over online shopping? ›

Major retailers have thousands of brick-and-mortar stores across the US, and some of your customers prefer the convenience of buying products from local, physical locations. They don't have to wait for shipping, and they can examine your product before they buy.

Why do people buy from online stores? ›

Being able to return their purchases easily is also a motivating factor—31.4% say it's why they buy things online. The convenience of getting purchases delivered to them that online shopping offers also extends to its speed. Of internet users' top reasons to shop online, next-day delivery is one of them.

Is curbside pickup profitable? ›

Curbside pickup has increased profitability for businesses — courtesy of increased customer satisfaction, loyalty, and retention. Businesses that have executed curbside pickup successfully and improved their digital channels typically lead their respective industries.

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